Please find below some frequently asked questions, if your question is not mentioned below, please feel free to contact us with any query and we will get back to you as soon as possible!

Information on chocolate and ingredients

Are the chocolates suitable for Vegetarians and religious diets?

All our products are suitable for vegetarians and are suitable for Kosher and Halal diets.

Are the products suitable for Vegans?

Please check each individual product for information on product ingredients

Are the chocolate suitable for Gluten free diets?

The chocolate we use is free from gluten, however please check product page for more information.

What is the shelf life of the products?

Different products have different shelf lives, please look at the product description of each individual item which may interest you. Generally all items have a shelf live of at least 6 months

What is the correct way to store chocolates?

Chocolate should be stored in a cool environment away from sunlight, hot surfaces or items and strong odours to maintain good quality and freshness.

Information on personalised orders

I need help with designing my personalised chocolate

We’re here to help at every step, please get in touch with us by telephone on 0116 2463299 or email us using the contact form on the contact us section. We are able to provide free artwork on all orders to ensure you are 100% satisfied with the order process

How long does it take for a personalised item to be delivered?

Please see product information on the product page for more specific information, generally we ask you to allow 7 working days for personalised orders

Can I return an item?

If you are unsatisfied with an item or it has been delivered damaged you can request a return, however, please note on personalised orders, unless their is a specific error or product damage we can not accept returns.

Are any set up costs involved?

There are no hidden charges or set up fees.

What if I need a specific amount other than that stated on your website?

We’re happy to cater for whatever odd number you require, please contact us directly so we can help you further, however, please be aware their are minimum order quantities for certain items.